In most organizations, communication isn't an answer, it’s a haul.
It doesn’t matter what quantity the “leadership team” emphasize its importance; produce several channels: email, phone, Skype, meetings; add it to the core values of the organization, or repeat however necessary it is. In this special case, there's no lesson to be learned.
Basic useless communication needs a minimum of 2 sides, plus time, and attention. When we raise our team for this, there's an honest probability we are going to cotton on. That’s why most emails will get a reply, most of the meeting invitees will show up, and many phone calls will be answered.
But rare effective communication wants a secret ingredient, which is Care. It’s not something that we could ask for, it’s not part of the job description, it’s not measurable.
It has to be given to us; it’s a gift. How to be ok to merit the gift of Care?
That is the problem.
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